At Robert Wanderers, we strive to ensure customer satisfaction with every purchase. This Refunds and Return Policy explains the conditions, dates, and time frames under which returns and refunds are accepted.

Eligibility for Returns
You may request a return if the product you received is damaged, defective, incorrect, or incomplete. To be eligible, the item must be unused, in its original condition, and returned with all original packaging and tags intact.

Return Time Frame
Return requests must be submitted within 7 days from the date of delivery. Requests made after this period may not be accepted.

Return Process
To initiate a return, please contact us at [email protected] within the eligible return period. Include your order number, a brief reason for the return, and clear photos (if applicable). Once your request is approved, we will provide further instructions for returning the item.

Refund Policy
After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7–10 business days after inspection. Since we operate on a cash on delivery basis only, refunds will be handled through an agreed alternative method, such as store credit or bank transfer, where applicable.

Non-Returnable Items
Items showing signs of use, damage caused by the customer, or missing original packaging may not be eligible for return or refund.

Exchanges
If you receive a defective or incorrect product, we may offer an exchange instead of a refund, subject to product availability. Exchange requests must also be made within 7 days of delivery.

Shipping Costs
Shipping or return handling charges, if applicable, are non-refundable unless the return is due to an error on our part.

Late or Missing Refunds
If you have not received your refund within the stated time frame after approval, please contact us at [email protected] for assistance.

Policy Updates
Robert Wanderers reserves the right to update or modify this Refunds and Return Policy at any time. Any changes will be effective immediately upon being posted on our website.

Contact Us
For any questions or concerns regarding returns or refunds, please contact us at [email protected].